Sunday, October 22, 2017

+254 723 444 433

Terms and Conditions

General conditions of carriage

Effective 03 July 2012

These Conditions of Carriage are the conditions on which Kenya Transfers Limited (Kenya Transfers) carries any person and their property and these conditions shall apply to each booking contract made for travel on an Kenya Transfers Service.

Any person who travels on an Kenya Transfers Service shall be considered to have agreed to be carried on the terms of these Conditions of Carriage.

Clause 1

Definitions

In these Conditions of Carriage, the following words shall have the following meanings:

Additional Luggage means the luggage in addition to the Luggage allowance permitted for that Kenya Transfers route. Additional luggage (up to two pieces each with a maximum total dimension (Height + Width + Length) of 145 cm (57 inches) and weighing in total no more than 60 Kgs) must be carried on a seat (additional to the one you have reserved for your carriage), which must be booked and paid for in advance.

Booking means your booking for travel on an Kenya Transfers Service upon which a reservation is made and the Fare and Card processing fee Fee (if applicable) are paid.

Booking Confirmation means a print out of the document published on the Internet or email sent by us, or on our behalf, to the person making the booking which sets out our agreement to carry or arrange for the carriage of any person, including the services on which travel is booked and the fare paid.

Voucher Number means the reference number allocated to each passenger booking. It is the means by which an individual booking is identified.

Kenya Transfers means Kenya Transfers Limited, a company registered in Kenya and whose registered office is at Nairobi, Kenya.

Kenya Transfers Service means any journey to be made, provided or arranged by us or on our behalf for the purpose of carrying persons and their luggage, which is set out in a timetable published by us. Kenya Transfers Vehicle means the minibus, bus, coach or other road vehicle or other means of transport provided by us, or any other carrier on which you are travelling.

Fare means the price charged to you by Kenya Transfers for each seat booked for a Journey on an Kenya Transfers Service (excluding the Card Processing Fee) in respect of a Booking made via the www.KenyaTransfers.com website.

Luggage Allowance means the two pieces of property, which you may bring onto an Kenya Transfers without charge.

Journey means each journey you are entitled to make on a Kenya Transfers Vehicle as set out on your order Confirmation and Tickets.

Luggage means any property you bring onto a Kenya Transfers vehicle including any property carried on your person.

Station means any bus, coach or railway station or air or sea port or stop where an Kenya Transfers Service is to be joined or left or through which an Kenya Transfers Service may pass.

Walk Up Fare means the price charged to you by Kenya Transfers for each seat booked for a Journey on an Kenya Transfers Service in respect of which no Booking has been made and upon which no Booking Fee is payable.

We, Us and Our refers to Kenya Transfers Limited whose registered office is at Nairobi, Kenya.

You means the person or persons who we have agreed to carry or arranged to be carried, being the person or persons who made a Booking or for whom a Booking was made. In this agreement, a reference to the singular shall include the plural and vice-versa.

Clause 2

2.1 Carriage

Our Agreement to Carry You:
We agree to carry you and your luggage allowance on the journey stated on your order confirmation and tickets subject to these Conditions of Carriage.

2.2 Carriage of Luggage:

In addition to your luggage allowance, Additional Luggage may be carried provided that you book and pay for an additional seat upon which the Additional Luggage must be carried.

2.3 Carriage of Children and Young Persons:

Children under 14 years of age will not be carried unless accompanied by a responsible person aged 16 or over.

One Child under 3 years of age may travel free of charge if accompanied by a passenger over the age of 16. The child will not be entitled to a seat or a Luggage Allowance. Additional children under the age of 3 will be charged the Fare.

Kenya Transfers strongly recommends that passengers traveling with children should bring an appropriate child restraint / seat.

Please note that if an infant seat is carried (for the infant to be placed in, instead of being sat on the lap of the accompanying adult) then an additional seat must be booked and paid for in advance.

2.4 Carriage of Animals:

We cannot carry dogs or any other animals on any Kenya Transfers Service, other than guide dogs accompanying registered blind persons and hearing dogs accompanying registered deaf persons.

2.5 Your Booking Confirmation:

Your Order Confirmation is a record of our agreement to carry you and your permission to travel upon the Kenya Transfers Service on which travel is booked and you have paid the Fare and Card processing fee (if applicable). If someone else made the Booking on your behalf, you agree that such person acted as your agent.

2.6 Amendments to your Booking:

Bookings cannot be changed once made. Customers may cancel their booking (see clause 2.7) and make a new booking as and when required.

2.7 Cancelling Your Booking:

Bookings may only be cancelled prior to the day of travel. A cancellation fee will apply, the charge will be 50% of the value of the ticket (note this excludes the card fee).
Your Kenya Transfers account will be credited with the remainder of the ticket fare, this may be used to purchase further tickets on Kenya Transfers. The credit is only valid for 12 months from the date of credit.

We do not provide refunds if you cancel your Booking, save that they will be considered in exceptional circumstances.

Exceptional circumstances include, for example, where passengers are not able to travel owing to bereavement or on medical grounds in respect of which reasonable evidence is provided.

An administration fee of US$10 per passenger per journey will be charged in the event that we agree to provide a refund.

Requests for refund may only be made in writing to Kenya Transfers at Kenya Transfers, Nairobi, Kenya.

2.8. Promotions 

Promotion Code/Discount Codes on Kenya Transfers website: Promotion codes used on the Kenya Transfers websites have no cash value. Promotion codes are only valid for online booking. Terms and conditions apply.

2.9. Post-journey Customer Feedback

Post-journey Customer Feedback must be submitted via our contact us form within 28 days of the date of travel. Kenya Transfers are not be able investigate complaints/issues received more than 28 days after the date of travel.

Clause 3

3.1 Carriage By Other Carriers:

If, for operational reasons, a substitute carrier operates an Kenya Transfers Service on our behalf then such substitute carrier will be treated as our sub-contractor and these Conditions of Carriage shall apply.

3.2 Liability in relation to carriage by another carrier:

Our Liability: To the extent that we have any liability to you for any act, omission, negligence or default of any substitute carrier, then our liability to you shall be as if we had carried you on and subject to these Conditions of Carriage and that the substitute carrier was our sub-contractor.

Entitlement of the other carrier: Where you are carried by any substitute carrier for the whole or part of any journey, you shall owe your obligations under these Conditions of Carriage to that substitute carrier as well as to us, and that substitute carrier shall be entitled to the benefit of any rights, remedies or limitations of liability you owe to use and set out in these Conditions of Carriage.

Clause 4

Passenger Responsibilities

4.1 Checking Booking Details Prior to Purchase

When making a booking over the Internet you must carefully check the details in the “Make Booking” screen of the KenyaTransfers.com website. Once you have pressed the “book now” button a Booking Confirmation with confirmation number will be displayed.

4.2 Travelling With Your Tickets Printout

You must present a printout of your Tickets to the driver when boarding an Kenya Transfers Vehicle for your journey as this is your proof of Booking and is the means by which entry to the vehicle will be granted. If you are unable to show your ticket  you will not be permitted to travel. No refund will be provided for any Booking not utilised as a result of a failure to present your tickets.

If we have reason to suspect fraudulent use of a tickets, we reserve the right to refuse your permission to travel. No refund will be provided for any travel refused on the basis that fraudulent use of a Ticket is suspected.

You must retain your ticket and may be requested to produce it at any stage of your Journey in order to prove that you are permitted to travel. If you fail to produce your ticket we reserve the right to remove you from an Kenya Transfers Vehicle or charge you the Walk Up fare for your Journey.

4.3.1 Presenting Yourself at the Boarding Point

You should arrive at the boarding point specified in your tickets at least 10 minutes prior to the scheduled departure time for that Kenya Transfers Service.

If you arrived at the boarding point later than the scheduled departure time you will be considered to have missed the Kenya Transfers Service. We reserve the right to give your seat to another passenger. We shall not be liable to you if you miss an Kenya Transfers Service as a result of your late arrival. If you miss an Kenya Transfers Service We shall not be obliged to delay any Kenya Transfers Service to wait for you, or provide a seat on any other Kenya Transfers Service. No refunds shall be provided if you miss the Kenya Transfers Service.


4.3.2 Travelling Earlier or Later Than Booked. (Travel Time Flexibility)

With exemption of a private transfers service,There is no automatic entitlement to transfer to an earlier or later departure time. Passengers may be permitted to travel on services departing up to 2hrs before or after their booked departure time, subject to seat availability, without additional payment. Priority is always given to passengers booked for that specific departure. Passengers wishing to travel more than 60 minutes before or after their booked travel time will be required to purchase a new ticket at the fare applicable at that time.


4.4 Connections to other forms of Transport

You must allow plenty of time for an Kenya Transfers Service to arrive in time to connect with other forms of transport provided by other carriers on which you are planning to travel. Where such other form of transport involves air travel we strongly recommend you arrive at the airport at least 2 hours before your scheduled flight departure time . Please note Kenya Transfers is not liable for any loss, damage, liability or cost suffered by you as a result of any delay to any Kenya Transfers Service.

4.5 Joining and Leaving a Service

You may only board or leave an Kenya Transfers Service at the boarding or finishing points as shown on your tickets.

4.6 Service Updates

The operational status of today’s Kenya Transfers services can be heard by ringing +254723444433 (Please note this is a National Rate telephone number charged at the prevailing National Call Rate).

4.7 Breach Of Conditions Applicable To Your Booking

If you fail in a material respect to comply with any terms and conditions governing your Booking, we may cancel your Booking and refuse you carriage or further carriage without any obligation to refund your Fare and / or Card processing fee (if applicable) and without any liability to you.

Clause 5

Kenya Transfers' Responsibilities

5.1 Our Obligation To Carry You:

It is our obligation to carry you, your Luggage Allowance and your booked Additional Luggage (if applicable) on the journeys booked by you as detailed on your order confirmation and tickets and subject to these Conditions of Carriage.

We will make every reasonable effort to carry you with the minimum discomfort and inconvenience.

5.2 Timetable of Services:

The published running times of any Kenya Transfers Service are only stated approximately and we will try to minimise any disruption to your Journey. In the event that an Kenya Transfers Service is cancelled or we are notified that the service is delayed by more than 15 minutes we will endeavour to notify you of the delay and any alternative timetables as soon as reasonably practicable. We do not guarantee that we will contact you.Kenya Transfers is not liable for any loss, damage, liability or cost suffered as a result of any delay to any Kenya Transfers Service.

5.3 Our Right to Cancel Services:

We reserve the right to alter any timetables or suspend, cancel, withdraw or substitute any Kenya Transfers Service or terminate an Kenya Transfers Service once it has commenced, without notice whether before or after you have made a Booking.

5.4 Our Liability for Cancellations and Withdrawals of an Kenya Transfers Service:

Our liability is limited to that stated in these Conditions of Carriage:

Except as provided in these Conditions of Carriage, we shall not be liable for any loss, damage, liability or cost suffered by you as a result of any cancellation or withdrawal of any Kenya Transfers Service by us, or any delay to or termination of any Kenya Transfers Service.

5.5 No Liability if you have no booking:

If we cancel or withdraw a Kenya Transfers Service and you have not made a Booking on it, we shall have no liability to you.

5.6 Cancellation before service has commenced:

If we cancel or withdraw a Kenya Transfers Service before it has commenced, due to a circumstance within our reasonable control and you have made a booking for travel on the Kenya Transfers Service concerned, our liability to you will be at our option to:

i) Carry you on another Kenya Transfers Service or
ii) Cancel your Booking and allow you to claim a refund for the full amount of your Fare.

5.7 Cancellation after service has begun:

If a Kenya Transfers Service on which you are travelling commences and is terminated before reaching your booked destination due to a circumstance within our reasonable control, our only liability to you will be to use our reasonable endeavours to make suitable alternative arrangements (for example by another Kenya Transfers Service, through a substitute carrier or by train, private car or taxi) to carry you to your booked destination provided that you shall not unreasonably refuse to travel by any alternative arrangement offered to you.

5.8 Circumstances beyond Our Reasonable Control

We shall have no liability whatsoever for any delay or failure to carry you or for breach of contract, where such delay or failure is caused by a circumstance beyond our reasonable control. Such circumstances include, but are not limited to;

  • Unforeseen Traffic Delays
  • Accidents Causing Delays on or in the vicinity of the Service Route
  • Severe Weather Conditions
  • Strike / Industrial Action
  • Terrorist or Threat Of Terrorist Action
  • Road Closures
  • Security Alerts
  • Denied Access to Airports
  • Major Event causing excess traffic congestion / road closures
  • 5.9 Maximum Liability:

  • Our maximum liability to you for any loss, damage or liability which you may suffer or incur as a result of our failure to carry you, our delay in carrying you, any breach of contract to carry you, our negligence in connection with carrying you, or the deliberate or negligent acts or omissions of any of our officers, employees, agents, representatives or sub contractors shall be limited to the cost of the Kenya Transfers ticket purchased for that journey.

5.10 Death and Personal Injury Liability:

We do not exclude or limit our liability for death or personal injury resulting from our negligence.

Clause 6

6.1 Luggage:

As defined under Clause 2 each passenger is permitted to carry their Luggage Allowance. Luggage Allowance being two pieces of property:

The luggage allowance for each route is as defined on the luggage allowance page of the website.

Additional luggage (up to two pieces each with a maximum total dimension(Height + Width + Length) of 145 cm (57 inches) and weighing in total no more than 60 Kgs) must be carried on a seat (additional to the one you have reserved for your carriage), which must be booked and paid for in advance.

Should a passenger present himself or herself for travel with luggage in excess of the permitted amount as defined on the luggage allowance page and has not booked an additional seat (s) as required for Additional Luggage, then carriage of the Additional Luggage will only be permitted upon payment for an additional seat(s) and subject to availability. The Walk Up Fare will be charged for such seat(s).

Refunds will not be given to any passengers who elect not to travel because they have failed to purchase additional seat(s) for their Additional Luggage nor will a refund be granted for seats booked for the carriage of Additional Luggage and not used.

6.2 Prohibited Items:

Certain large items (for example Skis, Sailboards, snowboards, surfboards) may or may not be permitted. The prohibited items list for each route is as defined on the luggage allowance page of the website.

Prohibited Items (All Routes):

  • Skis, Sailboards, Golf Clubs, Windsurfers and similar items.
  • Wheelchairs (folding / non folding), Battery Powered Scooters.
  • Bicycles (folding / non folding), Prams and Pushchairs (Non Folding).
  • Weapons, Drugs (other than medicines), Solvents, Live or Dead Animals (other than as allowed under Article 2) Fish, Insects.
  • Hazardous chemicals or substances as defined under the Health and Safety at Work Acts.

Should a passenger present himself or herself for travel with any prohibited items, carriage will be denied unless the passenger properly and safely disposes of the prohibited item.

Refunds will not be given to passengers who are denied permission to travel because they are in possession of prohibited items and are unable to dispose of them prior to travel.

6.3 Responsibility for Luggage:

You are responsible for your luggage at all times.

6.4 Liability for Luggage and Personal Belongings:

We will only be liable for any loss or damage to your luggage and personal belongings caused by our negligence. Our maximum liability to you for any loss of or damage to your luggage whether for breach of contract, our negligence, or any deliberate or negligent acts of any of our employees, agents or representatives or otherwise, shall be limited to US$ 250 per passenger per Journey. You should insure your luggage with reputable insurers against all usual and normal risks of loss or damage to the full replacement value of the luggage.

6.5 Lost Property:

If you leave or lose any of your luggage whilst travelling on a Kenya Transfers Service and the luggage is either found by or handed to a member of Kenya Transfers staff we shall take reasonable care of that luggage. Such luggage will be stored at such a location as we may decide but all such storage will be at the passenger’s risk. We may charge you a reasonable administration fee for the storage and return of your lost luggage.

If you do not collect your lost luggage within 1 month of our receiving or finding it, we reserve the right to dispose of it in any manner we wish, including by destruction or sale and we shall be entitled to keep any sale proceeds. We shall be entitled to open and examine any left or lost luggage. If there are any items which we consider are dangerous or perishable or otherwise unsuitable for storage, we shall be entitled to dispose of such items within 48 hours of our receiving or finding them.

If you find any property on a Kenya Transfers Vehicle belonging to someone else, you must hand it over to the driver immediately.

Clause 7

7.1 Passenger Behaviour:

Passengers must:

  • Wear the provided seatbelt at all times whilst the vehicle is in motion.
  • Behave in a reasonable, sensible and lawful manner whilst a passenger on any Kenya Transfers Vehicle or in the vicinity of a Kenya Transfers stop or Kenya Transfers ticket desk.
  • Comply with any request or direction from a member of staff.
  • Use mobile telephones considerately bearing in mind the comfort of other passengers.

Passengers must not:

  • Be abusive or threatening to any member of staff or any other person.
  • Behave in any manner that endangers or threatens the safety or security of any Kenya Transfers Vehicle, member of staff, passenger or their property.
  • Behave in any manner, which causes discomfort, inconvenience, damage or injury to any Kenya Transfers Vehicle, member of staff, passenger or their property.
  • Obstruct or allow any of their luggage to obstruct any aisle, doorway or emergency exit.
  • Play any radio, cassette player, or other device (electronic or otherwise) whilst on an Kenya Transfers Vehicle that is audible to any other passenger.
  • Take onto any Kenya Transfers Vehicle any alcoholic drinks or drugs (other than medication) with the intention of consuming them or to consume them or board any Kenya Transfers Vehicle whilst under the influence of alcohol or drugs.
  • Take onto any Kenya Transfers Vehicle any hot food (for example chips, kebabs) with the intention of consuming them or to consume them.
  • Smoke whilst on board any Kenya Transfers Vehicle.
  • Board any Kenya Transfers Vehicle whilst seriously ill or suffering from any contagious disease.

Passengers who fail to comply with the above rules or who we may reasonably believe will breach or continue to breach the above rules may be denied boarding of a Kenya Transfers Vehicle or be removed from a Kenya Transfers Vehicle. In such cases further carriage will be denied and the Booking cancelled without refund.

Whilst Kenya Transfers will use its reasonable endeavours to ensure compliance by passengers with the above rules, we will not be liable for any act or omission of any other passenger whilst on an Kenya Transfers Vehicle.

clause 8

8.1 Governing Law:

English Law shall govern all aspects of your Booking and these Conditions of Carriage and the English Courts shall have exclusive jurisdiction in respect of any dispute.

8.2 Severability:

If any of the provisions of these Conditions of Carriage are or become unenforceable then this shall not affect the validity or enforceability of any of the other provisions.

8.3 Your Personal Data:

You agree that personal data may be retained, used and disclosed by us, our agents or sub contractors for the purpose of complying with our obligations under these Conditions of Carriage including, but not limited to, administering your Booking and complying with any legal obligations.

See our privacy statement for more information.

8.4 Amendments and waivers to these Conditions of Carriage:

None of our employees, agents, or representatives, has authority to alter, modify or waive any provision of these Conditions of Carriage.

8.5 Third Party Rights:

Unless otherwise stated in these Conditions of Carriage, no person other than you and us shall have the benefit of or be entitled to rely upon or enforce any term of these Conditions of Carriage and the Contracts (Rights of Third Parties) Act 1999 is excluded.

Book a transfer to or from your resort
Note: If your journey does not fit in the desired category, please click here.
Point to Point, to and from a destination
Note: If your journey does not fit in the desired category, please click here.
Hourly hire, to and from a destination
Note: If your journey does not fit in the desired category, please click here.